We hope that you are entirely satisfied with your purchase; however, should you wish to return an item we will be happy to exchange or refund it within 30 days of receipt.

Please download this Returns Form and follow the instructions included.

The item must be returned to us in its original condition with all of the packaging, labels and tags intact.

We will only refund postage costs if the item is faulty or we have sent the wrong item. Always get a Proof of Posting Certificate from the Post Office too as we cannot be held responsible for goods lost in transit.

Please allow up to 21 days for postal returns to be processed.

For more details please contact


Click to see Cool Flo terms & conditions.